Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply. Total charges incurred are paid in cash or billed to the client’s revolut card unless invoice arrangements have been made in advance or there is an existing corporate billing account. MyZanteDriver accepts VISA and MasterCard credit cards. Additional ID verification may also be necessary.
MyZanteDriver provides a flat rate for most domestic airport pickups and drop-offs to or from the airport and all the areas across Zakynthos. The airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to MyZanteDriver by each respective airline’s automated system (MyZanteDriver is not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes.
Point to Point Transfers
MyZanteDriver may provide point-to-point transfer rates for local pickups and drop offs within Zakynthos. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate.
MyZanteDriver provides an hourly rate for all other service based on a two (2) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective two or more hour minimums.
Cancellations & Changes
MyZanteDriver understands that cancellations are sometimes necessary and unavoidable. For local service, we generally accept cancellations on airport transfers without a charge twenty four (24) hours before the scheduled pick-up time on all vehicles. In some cases, cancellation notices may vary due to conditions, event, vehicle type and market area.
Time changes made with less than the required notice above will still result in additional and possibly full charges. Example: At 1:30pm a requested change in pick up time from 2:00pm to 4:00pm will result in full charge for the 2:00pm trip and a new charge for the 4:00pm trip.
Special Events & Peak Demand Rental Times
Special events and peak demand periods may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.
If you do not see your chauffeur, please call our office immediately to avoid the full-charge “no-show” fee.
For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, and other eventual expenses will be charged when the client does not show at the pre-arranged pick-up location.
For Hourly Service, a fee equal to 2 hours of service and other eventual expenses will be charged when the client does not show at the pre-arranged pick-up location.
Again, to avoid a no show fee, please call our office locally. The dispatcher will immediately direct your chauffeur to you.
Generally we accept new reservations, changes and cancellations by e-mail at [email protected] with adequate notice. It is recommended that you verbally confirm (phone call, whatsapp, viber, messenger) any request sent after normal business hours. If your needs require attention in less than eight hours, please call our office.
We cannot guarantee cancellations, changes or new reservations unless sent to [email protected] with adequate notice.
You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.
Chauffeur Tip Policy
Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests, and that the actual amount received is always up to the client.
MyZanteDriver and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However road, traffic and weather conditions are often times beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported
MyZanteDriver cannot assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
MyZanteDriver reserves the right to refuse transport to persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e. spilling food & drinks, vomiting, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is €200.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum €250 charge. Damage caused by smoking activity will also be charged to the client.
Wait Time (Airport & Point-to-Point Transfers)
For airport arrivals, MyZanteDriver offers a 15-minute grace period from the updated arrival time. Thereafter, wait time will be charged at €15 for each additional 10 minute period.
For all other transfers, a 10-minute grace period will be granted, thereafter, wait time will be charged at €15 for each additional 10 minute period.
Wait time past 30 minutes will revert the trip to hourly minimum pricing.
Stops (Airport & Point-to-Point Transfers)
Extra stops, including extra airline stops are charged a minimum €15 per “en-route” stop and include a maximum 10 minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter hour increments.
Other charges include reimbursement for tolls, bridges, parking and airport, licensing and event fees, WiFi and client requested incidentals and amenities.
On occasions that require overnight travel for chauffeurs, onsite coordinators or other client-dedicated staff, lodging and meals should be arranged and provided for by the client.
Rates, charges and terms are subject to change without notice.